Terms & Conditions
At Sokolowski Studios, we take great pride in the quality of our products. If a product is found to be defective or damaged during shipment or even if it is accidentally broken it will be replaced at no charge. Just send us a photo of the damage.
You are responsible for the shipping charges incurred when returning any product unless an item was defective or sent in error. If this is the case, we will pay for the return shipping and issue you a prepaid shipping label. DVD’s can be returned if they are unopened in their original shrink wrapping. If a DVD is found to be defective it will be replaced at our expense. Hold onto the disc, it may need to be returned.
To return a product, simply call us at 1-570-937-9400 to obtain assistance with your return. Ship the product back and we will process your return promptly. In many cases, with a simple phone call, a resolution can be found and a return will not be necessary.
Once your return is received and inspected (usually within 24 hours of receipt), your refund (less shipping fees) will be processed and a credit will be automatically applied to your credit card or original method of payment within 5 days. Please note that depending on your credit card issuer or bank, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
111 Mid Valley Rd.
Lake Ariel, PA 18436
We are more than happy to answer any of your questions. If you have a problem with an order, don’t hesitate to contact us. We make every attempt to offer the best possible customer service.
Despite careful preparation, typographical errors or errors in technical descriptions sometimes occur on our website, for this we apologize. Please call customer service at 570-937-9400 if you need more information.
We thank you in advance for your trust. God Bless.